We are happy to provide free technical support by email to all registered users as well as unregistered users
while evaluating our software. In order to help us solve your problem as quickly as possible, please
adhere to the guidelines below when requesting support.
Support Guidelines:
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Do not send us a question about Snappy Video Capture software. It is not our product and
we do not know who the developer is.
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We update our software very often to include additional features requested by users as well
as fix issues and bugs. Before requesting support, please ensure that you have the latest build of
the software and that the problem persists in the latest build. Make sure you get the latest
build from our website. Other internet software archives may not have the latest update.
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Before sending a support request, check the Online support forum and frequently asked questions to see if the problem has been
discussed there along with a workaround or solution.
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When requesting support, please
include the tech support data from the software, Help | Technical support on the software's menu
will generate the necessary support information to assist us in diagnosing your problem.
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Please tell us, in as much detail as possible, the steps taken to reproduce the probem.
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Please do not send us an email saying "Won't receive fax" or other vague language like that.
These type of inquires only cause additional emails to be sent to determine what the nature of
your problem is and lengthen the time required to diagnose and solve your problem.
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If you receive an error message while using the software, record and tell us exactly
what the error message said. Telling us that you "got an error message", isn't very helpful.
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Send in your bug reports ! Our software includes some bug reporting techniques that
enable you to email a bug report directly to us in the event an unhandled error occurs.
The bug report will enable us to isolate the problem to the exact offending line of
program code, so if you get a bug report screen, please click the "Mail bug report" button so
we can fix the problem.
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Technical Support
